Refunds are based on the amount paid for the product at the time of ordering and does not include shipping/handling charges. Unless shipped in error by The Gottman Institute, original domestic and international shipping charges cannot be refunded. Please note, packages refused or undeliverable as addressed will result in a refund of the order total, minus original shipping and handling charges. The Gottman Institute cannot be responsible for shipping charges on packages returned due to an incorrect/incomplete shipping address entered by the customer.
Will I receive a full refund?
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