There are a couple main culprits that may cause streaming playback issues.
We've found the following troubleshooting steps correct the vast majority of buffering or stuttering performance issues:
TEMPORARY VIDEO PLAYBACK ISSUE
If your video has stopped momentarily and this issue isn't occurring consistently, please click on the "Reload Video" button at the bottom left corner of your viewer. If a video playback issue consistently repeats - see below section.
CONSISTENT VIDEO PLAYBACK ISSUE
STEP #1: LOCK ONTO THE LEAST DEMANDING VIDEO STREAM
You may be having intermittent issue with your Internet connection. This solution will lock you onto the lowest video stream that may smooth out your video playback experience.
- Hover your mouse over the video player
- Hover your mouse over the HD text at the bottom right of your video player
- Select "180" to lock your video onto the least demanding video stream.
- If video playback issues continue - move onto Step #2 below
STEP #2: SWITCH TO AN ALTERNATE INTERNET BROWSER
Your Internet cache in your browser may need to be cleaned/cleared out. If you are unsure on how to clear your browser cache, an alternate and quicker option is to try switching to a different browser to continue viewing the program. If you're on Internet Explorer - try switching to view the program on Google Chrome browser. Other popular browsers such as Opera and Firefox are compliant with program playback. Following this step resolves the vast majority of playback issues.
"LAUNCH VIEWER" BUTTON NOT WORKING ON SAFARI APP
If you're using the "Safari" app to access the internet, and the settings on your device are set up to 'Block Pop-Ups' in the Safari app, the "Launch Viewer" button will not work to play the training videos. Please disable this setting and allow pop-ups in the Safari app and you should be able to watch your videos.
If this issue continues, then please submit a request for further assistance.